Terms of Service

Effective 22 September 2026. These Terms of Service (the "Terms") govern every visit to, registration on and use of pharmaonelink.com and any related page, application, interface, feed or service that links to these Terms (together the "Service"). By visiting the Service, creating an account, subscribing, or accessing any page beyond the public landing page you confirm that you have read, understood and agree to be bound by these Terms, the Privacy Policy and the Refund and Cancellation Policy, each of which forms part of this agreement. If you do not agree, do not use the Service.

1. Definitions

"Directory" means the database of pharmaceutical manufacturers, suppliers, products, registrations, certifications, contacts and related information made available through the Service, including its structure, selection, arrangement, classifications, annotations and derived data. "Content" means the Directory together with all text, data, images, video, code, design and other material on the Service. "Subscriber" means the one named natural person for whom a subscription has been purchased and whose credentials are registered on the account. "You" means the person accessing the Service and, where that person acts for an organisation, that organisation as well. "Subscription" means the paid plan that grants access to the Directory for the period paid for. "Paddle" means Paddle.com Market Limited or its affiliate acting as Merchant of Record for the Subscription.

2. Eligibility and business use

The Service is offered to businesses and to professionals acting in the course of their trade, profession or employment, including procurement, sourcing, business development, regulatory affairs, distribution and manufacturing staff. By using the Service you represent that you are at least eighteen years old, that you are acting for business purposes and not as a consumer, that you have the authority to bind the organisation on whose behalf you act, and that you are not a person or entity with whom we are prohibited from dealing under applicable sanctions or export control laws. We may refuse registration or Subscription to anyone at our discretion and without giving reasons.

3. Accounts and credentials

You must give accurate, complete and current information when you register and keep it up to date. An account is personal to one named Subscriber. Credentials may not be shared, lent, sold, transferred or made available to any other person, including colleagues, agents, contractors or affiliated companies. You are responsible for every action taken through your account, whether or not you authorised it, until you tell us in writing that your credentials have been compromised. We may require email verification, may sign out sessions, may limit the number of concurrent sessions or devices, and may suspend an account that shows signs of shared, automated or fraudulent use, without notice and without refund.

4. Licence

Subject to your compliance with these Terms and payment of the applicable fees, we grant the Subscriber a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence, for the paid period only, to access the Directory through the ordinary user interface of the Service, to view it on screen, and to use individual records for the Subscriber's own internal sourcing, procurement, regulatory and business development work. Individual records may be copied into your own internal working documents, correspondence and shortlists in the ordinary course of that work. No other right is granted. All rights not expressly granted are reserved.

5. Prohibited use: no scraping, no extraction, no redistribution

Automated access of any kind to any page beyond the public landing page is strictly prohibited. Without limiting that sentence, you must not, and must not permit, assist or encourage anyone else to:

(a) crawl, scrape, spider, harvest, index, mirror, cache, download in bulk or otherwise systematically collect any Content, whether by script, bot, headless browser, browser extension, macro, screen reader used for capture, optical character recognition, or any other automated or semi-automated means, or by manual copying carried out at a scale or in a pattern that goes beyond ordinary individual use;

(b) access the Service through any interface other than the web pages we provide, or call any internal endpoint, API, feed or resource except as the ordinary user interface calls it during normal use;

(c) circumvent, disable, probe or interfere with any access control, sign-in wall, rate limit, session control, monitoring, watermark, fingerprint or other technical measure, or attempt to do so;

(d) reproduce, republish, distribute, sell, rent, lease, lend, license, sublicense, share, transmit, broadcast, publicly display or otherwise make available any substantial part of the Directory, or any compilation or extract of it, to any third party, whether for payment or free of charge;

(e) build, train, fine-tune, evaluate or improve any database, directory, list, dataset, model, machine-learning system, artificial-intelligence system, search engine or competing product or service using the Content, or use the Content to create derivative works;

(f) use the Content for unsolicited mass communication, spam, list-building for resale, lead generation for third parties, or any purpose that breaches applicable anti-spam, privacy or data-protection law;

(g) remove, obscure or alter any proprietary notice, attribution, watermark or identifier;

(h) decompile, disassemble, reverse engineer or otherwise attempt to derive the source code, database schema, algorithms or structure of the Service;

(i) interfere with or disrupt the integrity, security or performance of the Service, introduce malicious code, or place an unreasonable load on our infrastructure;

(j) impersonate any person or entity, misrepresent your affiliation, or register accounts with false, borrowed or disposable identities in order to obtain access you would not otherwise be granted;

(k) use the Service in breach of any applicable law, regulation, sanction, export control, anti-bribery or anti-corruption rule, or for any unlawful, fraudulent or harmful purpose.

The Directory is provided for reading by people through the Service. Any use that treats it as a source for machines, bulk copying or onward supply is outside the licence and is a breach of this agreement.

6. Monitoring and enforcement

We log access to the Service, including IP addresses, timing, volume and patterns of requests, user agents and the records viewed, and we use automated and manual analysis of those logs to detect breaches of Section 5. We may embed identifying marks and tracer records in the Directory that allow copied data to be traced to the account that copied it. We take unauthorised access, extraction and redistribution seriously and will pursue them. A breach of Section 5 is a material breach of this agreement, an infringement of our intellectual property and database rights, and may constitute an offence under computer misuse and unauthorised access laws in your country and ours. On detecting or reasonably suspecting a breach we may, without notice and without refund: suspend or terminate the account and any related accounts; block IP ranges, networks, organisations and devices; withdraw or reverse any access granted; demand the return or destruction of all copied Content and written confirmation that this has been done; recover from you all fees, losses, costs and expenses caused by the breach, including investigation costs and reasonable legal fees; seek injunctive and other equitable relief in any competent court without the need to post a bond or prove monetary damages; and report the matter to law enforcement, your employer or your organisation. These remedies are cumulative and in addition to any other remedy available in law or equity.

7. Intellectual property and database rights

The Service and all Content are protected by copyright, database rights, sui generis database protection, trade mark, trade secret, unfair competition and other intellectual property laws of Jordan and of other countries, and by international treaties. The Directory is an original compilation reflecting substantial investment in obtaining, verifying, classifying and presenting its contents. We and our licensors own all right, title and interest in the Service and the Content. Nothing in these Terms transfers any ownership to you. Trade marks, names and logos of third parties that appear in the Directory belong to their respective owners and are shown for identification only.

8. Nature of the information; no warranty of accuracy; verify before transacting

The Directory is compiled from public regulatory registers, official publications, manufacturers' own websites and other public sources, with editorial verification where stated. Those sources are maintained by third parties, change without notice, contain errors and omissions, and use inconsistent names, spellings and classifications. Company names, countries, roles (for example manufacturer, distributor, brand owner or agent), certifications, registrations, prices, contact details and product descriptions may be incomplete, out of date, misattributed or wrong. Our indicators such as "Verified", "Registry-listed", certification badges and registration counts describe what our processes found in the sources at a point in time; they are not a guarantee, endorsement, audit, inspection result or representation about any company, product, person or market. You must independently verify every fact on which you intend to rely, including the identity, legal status, licences, certifications, capacity and reputation of any company, and the regulatory status of any product in any market, before contacting, contracting with, paying or shipping to anyone. We are not a party to, and have no responsibility for, any dealing between you and any company listed in the Directory.

9. No professional, regulatory, legal or medical advice

Nothing in the Service is professional, regulatory, legal, medical, pharmaceutical, financial or investment advice, and nothing in it should be relied on as such. Regulatory status, registration requirements, import and export rules, licensing, pricing regulation and product classification differ by country and change over time. You are solely responsible for obtaining appropriate professional advice and for complying with all laws that apply to your activities, including those governing the import, export, registration, marketing, storage and supply of medicinal products and active substances.

10. Third-party sites and contacts

The Service links to third-party websites and shows contact details published by third parties. We do not control those sites or the people behind those contacts, we do not endorse them, and we are not responsible for their content, availability, conduct, products, services, security or privacy practices. Any communication or dealing you have with a third party found through the Service is solely between you and that party.

11. Fees, billing and automatic renewal

Subscriptions are sold and billed by Paddle as Merchant of Record. Paddle's checkout terms apply to the payment transaction in addition to these Terms. Fees are stated in United States dollars unless the checkout shows otherwise; taxes, duties and levies are added where applicable and are your responsibility. Fees are payable in advance for the period chosen. Every Subscription renews automatically at the end of each period for a further period of the same length at the then-current price, and the payment method on file is charged, until the Subscription is cancelled. You may cancel at any time from your account page (Account, then Manage billing); cancellation stops future renewals and access continues to the end of the period already paid for. We may change prices for future periods on at least thirty days' notice by email or on the Service; continuing past the renewal date after notice is acceptance of the new price. If a payment fails we may retry it and may suspend access until it succeeds. Fees are non-refundable except as stated in the Refund and Cancellation Policy or where the law requires otherwise.

12. Free, trial, complimentary and promotional access

We may offer free, trial, complimentary or promotional access at our discretion. Such access is subject to these Terms in full, may be limited in features, time or volume, may be withdrawn at any time and does not create any right to continued access or to any particular price.

13. Availability, changes and support

We aim to keep the Service available but do not promise uninterrupted or error-free operation. The Service may be unavailable during maintenance, updates, incidents, outages of third-party providers or events outside our control. We may change, add, remove, suspend or discontinue any feature, source, data field, classification or part of the Service, or the Service as a whole, at any time. Support is provided by email on a reasonable-efforts basis and is not guaranteed.

14. Feedback

If you send us suggestions, corrections, reports of errors, ideas or other feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, reproduce, modify, publish and exploit it for any purpose without obligation or attribution to you, and you confirm it does not contain confidential information of any third party.

15. Communications

By creating an account you agree that we may contact you by email, telephone, messaging or through the Service at the details you give us, about your account, security, billing, changes to the Service or these Terms, your experience and satisfaction, surveys and research, new products, features, offers, related services and other matters we think may be of interest to you. You may opt out of messages that are not needed to operate your account at any time using the link in the message or by writing to hello@pharmaonelink.com; we will honour that choice within a reasonable time. Notices to you are effective when sent to the email address on the account.

16. Suspension and termination

You may close your account at any time from the account page. We may suspend or terminate your access, in whole or in part, with or without notice, if you breach these Terms, if we reasonably suspect misuse, fraud, credential sharing or automated access, if required by law or by a payment provider, if your organisation is or becomes subject to sanctions, or if we discontinue the Service. On termination all licences end immediately, you must stop using and must delete all copies of Content in your possession except individual records lawfully incorporated in your own internal documents before termination, and Sections 5 to 10 and 17 to 27 survive.

17. Disclaimer of warranties

To the fullest extent permitted by law the Service and the Content are provided "as is" and "as available", with all faults, and without warranty, condition, representation or guarantee of any kind, whether express, implied, statutory or otherwise, including any warranty of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, accuracy, completeness, currency, reliability, availability, security or freedom from errors or harmful components, and any warranty arising from course of dealing, usage or trade. No advice or information, whether oral or written, obtained from us or through the Service creates any warranty not expressly stated in these Terms.

18. Limitation of liability

To the fullest extent permitted by law, we and our owners, directors, officers, employees, contractors, licensors, data sources and suppliers shall not be liable to you or to any third party for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profit, revenue, business, contracts, goodwill, opportunity, anticipated savings, data or use, or for the cost of substitute goods or services, or for any loss arising from reliance on any Content or from any dealing with any third party found through the Service, however caused and under any theory of liability, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation or otherwise, even if advised of the possibility of such loss. Our total aggregate liability to you for all claims arising out of or in connection with the Service or these Terms in any twelve-month period shall not exceed the fees you actually paid to us through Paddle for the Service in that twelve-month period, or one hundred United States dollars, whichever is greater. Nothing in these Terms excludes or limits liability that cannot be excluded or limited by applicable law, including liability for death or personal injury caused by negligence or for fraud.

19. Indemnity

You shall defend, indemnify and hold harmless us and our owners, directors, officers, employees, contractors, licensors and suppliers from and against all claims, demands, proceedings, losses, damages, liabilities, fines, penalties, costs and expenses, including reasonable legal fees and investigation costs, arising out of or relating to: your use of the Service or the Content; any breach of these Terms by you or by anyone using your account; any breach of Section 5; any dealing between you and a third party found through the Service; your violation of any law or of the rights of any third party; or any content, feedback or information you submit.

20. Confidentiality of the Service

Non-public aspects of the Service, including the structure and contents of the Directory, our classifications and methods, pricing offered to you privately, and any information marked confidential, are our confidential information. You shall keep them confidential, use them only as permitted by these Terms, and not disclose them to any third party except as required by law after giving us prompt notice where lawful.

21. Compliance, sanctions and anti-corruption

You shall comply with all applicable laws in using the Service and in any dealing that results from it, including export control, sanctions, anti-bribery, anti-corruption, anti-money-laundering, competition and data-protection laws. You confirm that you are not, and are not owned or controlled by or acting for, any person listed on a sanctions list of the United Nations, the European Union, the United Kingdom, the United States or Jordan, and that you will not use the Service in or for the benefit of any embargoed country or prohibited party. We may suspend or terminate access where we believe continued provision would breach any such law.

22. Data protection

Our processing of personal data is described in the Privacy Policy. Contact details of third parties shown in the Directory are business contact details published by those parties; you shall use them only in compliance with applicable law, including laws on direct marketing and unsolicited communication, and you are the controller of any personal data you extract into your own systems.

23. Force majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, flood, fire, earthquake, epidemic, war, terrorism, civil unrest, labour dispute, government action, sanctions, failure or unavailability of the internet, hosting, payment, email or data providers, cyber-attack, or changes to or withdrawal of any public data source.

24. Changes to these Terms

We may revise these Terms at any time by posting the revised version on the Service with a new effective date and, where the change is material, by notifying account holders by email or through the Service. Revised Terms apply from the effective date stated. Your continued use of the Service after that date is acceptance of the revised Terms. If you do not accept them you must stop using the Service and may cancel your Subscription.

25. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, the Service or the Content, including non-contractual disputes or claims, are governed by the laws of the Hashemite Kingdom of Jordan, without regard to conflict-of-law rules. The courts of Amman, Jordan have exclusive jurisdiction, except that we may seek injunctive or other urgent relief to protect our intellectual property, database rights or confidential information, or to stop a breach of Section 5, in any court of competent jurisdiction anywhere in the world. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Any claim you may have against us must be brought within one year after it arose, or it is permanently barred, to the extent the law allows.

26. General

These Terms, together with the Privacy Policy, the Refund and Cancellation Policy and any Paddle checkout terms, are the entire agreement between you and us about the Service and supersede all earlier agreements, representations and understandings. If any provision is held invalid or unenforceable, it shall be enforced to the maximum extent permitted and the remainder shall continue in full force. Our failure to enforce any right is not a waiver of it. You may not assign or transfer this agreement or any right under it without our prior written consent; we may assign it to an affiliate or to a successor of the business without your consent. Nothing in these Terms creates any partnership, joint venture, agency, franchise or employment relationship. There are no third-party beneficiaries except the indemnified persons in Section 19. Headings are for convenience only. These Terms are written in English; any translation is for convenience and the English text prevails.

27. Contracting entity, notices and contact

The Service is operated by, and this agreement is made with, Dirwaas Intelligent Solutions LLC, a limited liability company registered in the Hashemite Kingdom of Jordan, trading as PharmaOneLink. Notices to us must be sent by email to hello@pharmaonelink.com and are effective on receipt; where a law requires notice in writing to a postal address, write first to that email address and we will provide the address for service. Questions about these Terms may be sent to the same address.